Visiting Guidelines
NewYork-Presbyterian Hospital is committed to providing all patients full and equal visitation privileges consistent with a patient’s preference, and does not restrict, limit, or otherwise deny visitation privileges based on race, color, national origin, ethnicity, culture, disability, age, sex, religion, socioeconomic status, sexual orientation, gender identity or expression, source of payment, or any other characteristic protected by law.
Patients may designate a support person, an adult family member or friend, to provide emotional support during their Hospital stay. Unless otherwise indicated, the support person has access to the patient 24 hours a day.
The following visiting guidelines apply to inpatient areas, with the exception of behavioral health and pediatric units.
General Visiting Hours
7 am to 9 pm
Age of Visitors
Children are permitted to visit with adult supervision. Some units may have additional guidelines for children.
Number of Visitors
In order to promote rest, healing, and privacy, loved ones and friends are encouraged to schedule their visits. From 7 am to 9 pm, we limit visitors at the bedside to two at a time. Many units have visitor waiting areas or lounges. Special requests for visiting should be discussed with the patient’s nurse.
Overnight Visiting/Quiet Hours
9 pm to 7 am
From 9 pm to 7 am, we observe quiet hours and encourage visitors to leave the Hospital for the night. Everyone on the unit is asked to speak softly and place cell phones on vibrate.
During this time, at the request of the patient, one support person selected by the patient is welcome to stay. For patients in semi-private rooms, the support person may stay in the unit’s visitor lounge and visit intermittently, as long as the patient in the other bed is not disturbed. In some instances, the support person may be given permission to remain at the bedside throughout the night if the other patient does not object. For patients in private rooms, a support person may remain in the room overnight. Unique situations should be discussed with the staff.
Visitor Belongings
Visitors are responsible for keeping cell phones, computers, and other belongings in their presence at all times. For infection control or safety reasons, some units may have special considerations as to which items may be brought into a patient’s room. Please check with the nurse.
Information Desk (212) 746-4690
Monday through Friday, 7:30 am to 8 pm
Saturday, Sunday, and Holidays, 8 am to 8 pm
The Information Desk is located just past the lobby of the Hospital’s main entrance at 525 East 68th Street. The Information Desk can provide directions and information to patients and visitors.
Gift Shop (212) 746-4230
Monday through Friday, 7:30 am to 9 pm
Saturday and Sunday, 9 am to 9 pm
The Gift Shop is located behind the Information Desk. It offers a wide selection of items, including flowers, toiletries, newspapers, magazines, cards, snacks, beverages, gifts, and mylar balloons. You may call the Gift Shop to have deliveries made to your room.
For the health and safety of our patients, latex balloons are prohibited in the Hospital. Mylar balloons and flowers (fresh cut, artificial, and dried arrangements) are prohibited in all intensive care units, recovery rooms, operating rooms, nurseries, the labor and delivery unit, as well as in oncology and transplant units.
Guest Facility (212) 472-8400
NewYork-Presbyterian Guest Facility at the Helmsley Medical Tower
Located adjacent to the Hospital
1320 York Avenue, between East 70th and 71st Streets
New York, NY 10021
www.nypguestfacility.com
The Helmsley Medical Tower, located next door to NewYork-Presbyterian/Weill Cornell, offers modern, comfortable guest facilities for patients, loved ones, and others traveling to our Hospital from out of town.
Places to Eat
There are several places to have a meal or snack within the Hospital.
Garden Café
Monday through Friday, 6 am to 9 pm
Saturday and Sunday, 7 am to 8 pm
The Garden Café is located on the “B” level of the main Hospital building. You can ask for directions at the Information Desk located just past the main lobby of the East 68th Street entrance. The cafeteria-style Garden Café is open for breakfast, lunch, and dinner. Dinner offerings include hot food, pizza, and a salad bar.
Au Bon Pain
Seven days a week, 24 hours a day
Au Bon Pain is located near the Information Desk just past the Hospital’s main lobby. The menu includes pastries, hot and cold sandwiches, soups, and salads.
In addition, the Hospital has two Au Bon Pain kiosks in the following locations:
- Starr Pavilion lobby, entrance on East 70th Street
Monday through Friday, 7 am to 3 pm - Perelman Heart Institute atrium, fourth floor of the Greenberg Pavilion
Monday through Friday, 7 am to 7 pm
Vending Machines
Vending machines are available 24 hours a day in the area adjacent to the Garden Café on the “B” level. Additional vending machines are located near the visitor lounges in the Greenberg Pavilion.
Public Restrooms
Gender neutral public restrooms are located throughout the Hospital and on every floor, usually near the elevators. For infection control purposes, bathrooms in patient rooms are for patient use only.
ATMs
ATMs are located in the Garden Café on the “B” level and in the atrium on the main floor of the Greenberg Pavilion.