What is a Patient-Centered Medical Home?
A patient-centered medical home (PCMH) facilitates partnerships between patients and their physicians. Your Primary Care Provider heads your PCMH team and includes all your healthcare providers-from physician specialists to nurses and technicians. The PCMH model puts you at the center of a team whose members all share a common goal: keeping you healthy!
Your PCMH Healthcare Team
- Provide you with the care you need when you need it. We offer convenient same-day and next-day appointments, after-hours phone access, and extended hours, such as early mornings and evenings.
- Customize your care to meet your needs and expectations.
- Treat you with the respect you deserve as a full partner in your healthcare.
- Help you set appropriate health goals and work with you to meet them.
- Ensure that you understand what you need to do successfully to meet your goals and answer any questions you may have.
- Offer evidence-based care to meet your goals and needs.
- Suggest supplemental resources for patient education and self-management support, such as classes or support groups that help you accomplish your goals. A digital/paper copy of resources can be given after visit or through the portal.
- Communicate after-hours by calling your PCP office at the number listed below or by using our patient portal at https://www.nyp.org/patientportal.
Your Primary Care Doctor
As the leader of your healthcare team, your primary care provider (PCP) has additional roles to play. Your PCP will:
- Take time to learn about yourself – your lifestyle, family situation, family history, and preferences.
- Provide preventative and wellness care, short-term care for acute illnesses, and long-term care for chronic diseases and conditions.
- Serve as a gateway to members of the medical community who are on your healthcare team and coordinate your care with them.
- Notify you of test results promptly.
- Remind you of your responsibilities as a patient.
And don’t forget the most important person on the team – you! As the central focus and most important member of your team, you are a full partner when it comes to your healthcare. It is your responsibility to supply your team members with the information they need to provide the best possible care.