Our Approach to Care
We provide outstanding emergency care for ill and injured children and young adults, 24 hours a day, seven days a week, in dedicated, child-friendly spaces. In addition to comprehensive emergency medicine services, we offer other specialty services and programs to address children’s unique needs.
Services we offer
Pain and sedation programs - At the Children's Hospital of New York, reducing pain and distress in children is a priority. In our emergency departments, multidisciplinary teams of child life specialists, nurses, and doctors are dedicated to achieving this goal. We focus on providing prompt pain relief that is tailored for each child. We have a well-developed program to reduce the pain and anxiety of painful procedures using both non-pharmacological and pharmacological strategies.
These programs include child life specialists who work one-on-one with our patients using specialized techniques and strategies; topical anesthetics to numb the skin before laceration repairs or needle sticks; and intranasal medications (pain medications that are sprayed in the nose and do not require an intravenous line or needle). When needed, our teams can also provide sedation to children requiring an otherwise painful procedure.
Injury Prevention: NewYork-Presbyterian Morgan Stanley Children's Hospital is a member of the Injury Free Coalition for Kids (IFCK). IFCK is a hospital based, community driven injury prevention program that focuses on reducing injuries to children. Learn more about upcoming programs and events.
Burn services - At the nationally acclaimed William Randolph Hearst Burn Center at NewYork-Presbyterian/Weill Cornell Medical Center, our expert team provides the highest level of medical care and has earned a reputation as one of the most compassionate burn centers in the world. Through our unique services and support, we help children and families cope with a burn injury to speed healing and return to normal life.
Virtual urgent care - For non-life threatening illnesses or injuries, the Children's Hospital of New York offers virtual urgent care to connect you with a board-certified Pediatric Emergency Medicine physician or acute care pediatrician. Virtual urgent care provides real-time access to a doctor via video chat with a smartphone, tablet, or computer seven days a week, from 8 am to midnight for pediatrics.
Innovative programs for pediatric care - At NewYork-Presbyterian Morgan Stanley Children's Hospital, our pediatric emergency medicine team has implemented a number of innovative programs to improve the care we provide to acutely ill children. These initiatives promote practicing medicine based on the best available evidence and limiting unnecessary testing. These programs include:
- Timely delivery of pain medications to children with sickle cell crisis and long bone fractures
- Delivery of antibiotics to immune-compromised children with central lines and fever
- Stewardship of antibiotic prescribing patterns for children with pneumonia
- Minimizing unnecessary use of radiography in the diagnosis and management of infants with bronchiolitis
Holistic and comprehensive care
At the Children's Hospital of New York, we recognize that every child with an acute medical condition has a unique set of symptoms, circumstances, and needs. We take a holistic approach to care that considers the entire patient, including their physical, emotional, and social factors. We partner with patients and their families in shared decision-making, empowering them with knowledge, support, and the most effective treatment options to achieve the best possible outcome for every child.
Multidisciplinary team approach
Our multidisciplinary emergency care teams include a range of specialists who collaborate to treat complex medical issues. Team members include:
- Physicians who are board-certified/eligible in pediatric Emergency medicine
- Physicians who are board certified/eligible in pediatrics
- Skilled pediatric emergency nurses experienced in caring for young patients
- Certified child life specialists with emergency care expertise
- Support staff dedicated to serving children in our pediatric emergency services
- Multilingual staff committed to improving the emergency care experience
Family-centered care
We believe emergencies impact not only your child, but also your entire family. We promote a "family-centered model" in which we encourage you to participate in decision-making and remain present for your child's medical care. We will keep you and your child informed, guide you through your visit, and facilitate appropriate follow-up.
24/7 patient transfers
The Children's Hospital of New York transfer center utilizes emergency transport services 24/7 to bring children to our three sites from around the region and into our emergency departments and intensive care units. Physicians who wish to transfer a pediatric patient from another hospital to a NewYork-Presbyterian hospital should call 1-800-NYP-STAT (1-800-697-7828) to reach the Transfer Center. They'll be greeted by a critical care nurse, who will put them in touch with an accepting physician, ensure a clean, ready bed, and facilitate transportation arrangements if needed.