We know that medical bills can be confusing. NewYork-Presbyterian is here to help you find ways to pay for your care with insurance, payment plans, or financial assistance. Below are answers to common questions about paying for care.
Frequently Asked Questions (FAQs)
How do I update my insurance or contact information?
To update your insurance information, address, or other details, visit nyp.org/connect. Through Connect, you can also sign up for payment plans and schedule future appointments. For more help, call our customer service at 1-866-252-0101.
I do not have insurance. How do I apply?
There are different ways to apply for insurance:
- New York State can help you sign up for health insurance. You can call them at 1-855-355-5777 for more information
- New York City offers help through GetCoveredNYC. Call 311 and say “GetCoveredNYC” or text CoveredNYC (SeguroNYC en Espanol) to 55676
I have insurance. What costs will I need to pay?
Every insurance plan is different when it comes to how much you pay out-of-pocket for your care. To learn more about how much you may pay for your care, you can call the number on the back of your insurance card or visit their website.
Here are some common costs that you may have to pay:
- Co-pay: A set amount you pay for each visit. For example, $300 for an emergency room visit
- Deductible: This is the amount you need to pay each year before your insurance helps. For example, if your deductible is $2,000, you need to pay that first. After that, your insurance helps with the rest
- Co-insurance: After you meet your deductible, you pay part of the bill. For example, if your co-insurance is 20%, you would pay $200 on a $1,000 bill
I was hurt at work; What should I do?
If you were hurt at work, you should tell your employer to submit a workers’ compensation report and ask for a claim number. Then, you can call our claims processing team at 1-800-781-2829 with your claim number to make sure we have your information.
I was in a car accident; What should I do?
Your car insurance may pay for your care, but you need to make sure to file a police report first. Then, you can call our claims processing team at 1-800-781-2829 to confirm that we have your information.
Do you offer payment plans?
Yes, NewYork-Presbyterian offers payment plans based on your needs. You can sign up at nyp.org/connect or call customer service at 1-866-252-0101.
I am worried I can’t pay my bill. Can I get help?
Yes, NewYork-Presbyterian has a long-standing policy to assist eligible patients who receive healthcare services at our hospital and need financial aid, regardless of age, gender, race, national origin, socio-economic or immigrant status, sexual orientation, or religious affiliation. For more information, visit nyp.org/pay-my-bill or call customer service at 1-866-252-0101.
What is the difference between primary and secondary insurance?
You may have more than one health insurance plan, like Medicare and Medicare Advantage. Primary insurance is the first plan billed for your care. After they have paid, the secondary insurance steps in to help cover the rest of your medical costs. Keeping your insurance information up to date can make sure that both insurance plans are charged for your care. You can update your details at nyp.org/connect or by calling 1-866-252-0101.
What should I do if my insurance changes while I am at the hospital?
If your insurance changes while you are in the hospital, you should update your information right away at nyp.org/connect. If your insurance ends, call your insurance to see what your options are. You can call the number on the back of your insurance card or visit their website.
I have more questions. Who can I talk to?
If you need more help, you can contact our customer service at 1-866-252-0101.