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NewYork-Presbyterian has announced that Rick Evans is returning as senior vice president and chief experience officer, effective November 1.

“Rick is one of the brightest minds in country when it comes to patient-centered care,” said Dr. Steven J. Corwin, president and CEO of NewYork-Presbyterian. “Bringing him back to our institution will enhance our ability to provide the highest quality of care to our patients.”

“I am delighted to come back to NewYork-Presbyterian, which continues to be a national leader in providing innovative and compassionate care,” said Mr. Evans. “The physicians and entire care team here truly understand that every patient deserves access to the very best care possible.”

Prior to rejoining NewYork-Presbyterian, Mr. Evans was the chief experience officer of Massachusetts General Hospital (Mass General) and Massachusetts General Physicians Organization. In this role, he developed and implemented a comprehensive strategy to improve the patient experience across the continuum of care that resulted in the some of the highest patient satisfaction ratings for any academic medical center in the nation. He also oversaw physician leadership training programs, visitor education programs and the organization’s referral management office, which focuses on access and satisfaction for providers that use Mass General.

Mr. Evans served as vice president of support services and patient-centered care in his previous role at NewYork-Presbyterian. He led efforts to implement and promote the organization’s groundbreaking patient experience strategy, “We Put Patients First.” In addition, he oversaw support services functions including housekeeping, food service, patient escort and laundry departments.

Earlier in his career, Mr. Evans served as the vice president of mission services for the Bon Secours and Canterbury Partnership for Care in Hudson County, New Jersey and also as the director of the St. Francis Hospital Foundation in Wilmington, Delaware. He has also served in leadership roles in local and national not-for-profit organizations before moving into healthcare. He holds a Master’s Degree in theology from Christ the King Seminary in East Aurora, New York and a Bachelor’s Degree in philosophy from Wadhams Hall Seminary College in Ogdensburg, New York.

NewYork-Presbyterian

NewYork-Presbyterian, based in New York City, is a world-class academic healthcare delivery network dedicated to providing the highest quality and most advanced care to patients and families in the Greater New York area and across the country. In collaboration with two world-renowned medical school partners, Weill Cornell Medicine and Columbia University College of Physicians & Surgeons, NewYork-Presbyterian delivers patient-centered care to one of the most diverse populations in the world, conducts groundbreaking medical research and develops leading clinical innovations.

NewYork-Presbyterian comprises four major divisions: NewYork-Presbyterian Hospital, a world-class academic medical center ranked the #1 hospital in the New York metropolitan area by U.S. News and World Report, and consistently named to the magazine’s Honor Roll of best hospitals in the nation; NewYork-Presbyterian Regional Hospital Network, comprised of leading regional hospitals in the New York metro region; NewYork-Presbyterian Physician Services, which brings medical experts to patients in convenient locations in their communities; and NewYork-Presbyterian Community and Population Health, comprised of the institution’s ambulatory care network sites and operations, community programs and initiatives and healthcare quality programs including NewYork Quality Care, the Accountable Care Organization jointly established by NewYork-Presbyterian, Weill Cornell and Columbia.

NewYork-Presbyterian is committed to excellence in patient care, research, education and community health.