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NewYork-Presbyterian has announced the rollout of NYP OnDemand, a new suite of digital health services designed to improve and expand patient care, while also extending access to the clinical expertise of NewYork-Presbyterian’s physicians to their peers throughout the Hospital’s vast healthcare network. NewYork-Presbyterian is one of the largest, most comprehensive medical institutions in the nation and the only one on this scale to implement an enterprise-wide, comprehensive digital health portfolio.

The project was catalyzed by the visionary support of Rita E. and Gustave M. Hauser, NewYork-Presbyterian’s longtime philanthropic partners. This most recent gift builds on the couple’s previous investments in telehealth infrastructure, further elevating the Hospital’s ability to connect patients and clinical staff in new and innovative ways.

“At NewYork-Presbyterian, we are looking to redefine the intersection of technology and healthcare and our new digital health platform is our way of strengthening traditional telehealth services,” said Dr. Steven J. Corwin, president and CEO of NewYork-Presbyterian. “I would like to extend our deepest thanks to Rita and Gustave Hauser, for providing support for this platform. Together with ColumbiaDoctors and Weill Cornell Medicine, we are using data and technology to provide the very best care and treatment outcomes for our patients – wherever they may be – as well as seamless peer-to-peer access for our physicians across the entire organization.”

NYP OnDemand is comprised of telehealth services for both patients and providers, available on the NewYork-Presbyterian website and mobile app, and will ultimately include these key areas of service:

• Digital Second Opinion: NewYork-Presbyterian specialists from both ColumbiaDoctors and Weill Cornell Medicine can now offer their world-class clinical expertise for second opinions to patients around the country — and eventually, the globe — through an easy-to-access online portal. Patients are walked through the entire process without having to wait for an in-person appointment.
• Inter-hospital Digital Consults: Connecting patients at NewYork-Presbyterian’s Regional Network Hospitals to NewYork-Presbyterian Hospital specialists, Inter-hospital Digital Consults provide greater access to advanced, specialty care for patients across the New York City metro region and facilitate real-time communication between providers.
• Digital Emergency and Urgent Care: As part of a new pilot program, visitors to the Lisa Perry Emergency Center at NewYork-Presbyterian/Weill Cornell now have the option of a virtual visit through real-time video interactions with a clinician after having an initial triage and medical screening exam. This will be done in a private room with a webcam/monitor, significantly reducing time spent in the Emergency Department. For any non-emergency conditions that require expedited treatment, patients will eventually also be able to access a separate virtual urgent care service from NewYork-Presbyterian/Weill Cornell doctors from the comfort of their home via the NYP OnDemand smartphone application.
• Digital Follow-Up Appointments: Launching in fall 2016, Digital Follow-Ups will provide patients a virtual follow-up option, instead of asking patients to come back to the office in person. The service offers a more convenient way to access care without another trip to the doctor.

“When patients visit ColumbiaDoctors at NewYork-Presbyterian, they know they will see outstanding physicians who will combine the latest technologies with highly personalized care and caring. This new suite of digital health services will help to maintain and enhance that experience,” said Dr. Lee Goldman, dean of the Faculties of Health Sciences and Medicine and chief executive of Columbia University Medical Center.

“NYP OnDemand extends the reach of our world-class doctors beyond their offices, ensuring that patients receive quality healthcare when and where it’s most convenient for them,” said Dr. Augustine M.K. Choi, interim dean of Weill Cornell Medicine. “We are proud to join NewYork-Presbyterian and ColumbiaDoctors in offering these vital telehealth services to our patients.”

Among the first services available for patients is NYP OnDemand Second Opinion. Launched earlier this summer in collaboration with ColumbiaDoctors and Weill Cornell Medicine, the service connects patients from anywhere in the country seeking a second opinion on their diagnosis from clinical experts at NewYork-Presbyterian. After a patient initiates the process online, they are assigned a care coordinator matched with the best physician for their condition, resulting in a written second opinion to the patient — all without having to leave the comfort of home. Equipped with the second opinion, the patient can then make a more informed decision about their treatment plan and, if they choose, opt to receive care at NewYork-Presbyterian. To date, NYP OnDemand Second Opinions are offered by over 300 physicians in 80 medical specialties.

In addition to the patient access services, NYP OnDemand also facilitates real-time peer-to-peer physician consults within the nine hospitals that are part of the NewYork-Presbyterian system. The NewYork-Presbyterian Telestroke Initiative, which has been deployed at NewYork-Presbyterian/The Allen Hospital and NewYork-Presbyterian/Lower Manhattan Hospital, uses video conferencing and data sharing to allows 24/7 coverage for acute stroke care with rapid evaluation by a neurologist with stroke expertise. To date, the telestroke service has resulted in improved door-to-treatment times, which has been shown to improve overall patient outcomes. In the coming months, additional digital consult services such as behavioral health, emergency medicine, and pediatrics will also be established.

The NYP OnDemand suite of services was developed by NewYork-Presbyterian’s Innovation Center, launched in 2014 to deliver both clinician- and consumer-facing solutions to enhance care delivery.

For more information on NYP OnDemand, visit www.nyp.org/ondemand.

NewYork-Presbyterian

NewYork-Presbyterian is one of the nation’s most comprehensive healthcare delivery networks, focused on providing innovative and compassionate care to patients in the New York metropolitan area and throughout the globe. In collaboration with two renowned medical school partners, Weill Cornell Medicine and Columbia University College of Physicians & Surgeons, NewYork-Presbyterian is consistently recognized as a leader in medical education, groundbreaking research and clinical innovation.

NewYork-Presbyterian has four major divisions: NewYork-Presbyterian Hospital is ranked #1 in the New York metropolitan area by U.S. News and World Report and repeatedly named to the magazine’s Honor Roll of best hospitals in the nation; NewYork-Presbyterian Regional Hospital Network is comprised of leading hospitals in and around New York and delivers high-quality care to patients throughout the region; NewYork-Presbyterian Physician Services connects medical experts with patients in their communities; and NewYork-Presbyterian Community and Population Health features the hospital’s ambulatory care network sites and operations, community care initiatives and healthcare quality programs, including NewYork Quality Care, established by NewYork-Presbyterian, Weill Cornell and Columbia.

NewYork-Presbyterian is one of the largest healthcare providers in the U.S. Each year, nearly 29,000 NewYork-Presbyterian professionals deliver exceptional care to more than 2 million patients.

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ColumbiaDoctors

ColumbiaDoctors, the faculty practice of Columbia University Medical Center, includes more than 1,700 physicians, surgeons, dentists, and advanced nurse practitioners, offering more than 230 medical specialties and subspecialties. All ColumbiaDoctors are affiliated with NewYork-Presbyterian, ranked No. 1 in New York.

Weill Cornell Medicine

Weill Cornell Medicine is committed to excellence in patient care, scientific discovery and the education of future physicians in New York City and around the world. The doctors and scientists of Weill Cornell Medicine—faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and Weill Cornell Physician Organization—are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side’s scientific corridor, Weill Cornell Medicine’s powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Weill Cornell Medicine faculty provide comprehensive patient care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital and NewYork-Presbyterian/Queens. Weill Cornell Medicine is also affiliated with Houston Methodist. For more information, visit weill.cornell.edu.