Patient Services and Resources 

Patient Services Administration
(212) 746-4293

Patient Services Administration provides a central location for patients and families to voice their opinions — both positive and negative — about any aspect of Hospital care or services. Our Patient Services Administration personnel can help you and your family with questions and concerns, explain Hospital policy and procedures, and take appropriate steps to see that your child’s rights as a patient are respected. Each Patient Services Administration staff member is trained in managing the issues that can have an impact on the quality of the patient experience. The Patient Services Administration staff is also available to address any ethical concerns that may arise during your child’s stay.

Interpreter Services

Interpreters for foreign languages and sign language can be arranged by a member of our staff free of charge. Indicate to a member of our staff if you will need this service, and an interpreter will be arranged for you. Equipment for patients who are hearing impaired is also available.

Services for the Visually Impaired

If you are visually impaired, our staff will assist you with forms. The Patient Bill of Rights and various selected forms are available in Braille through Patient Services Administration.

Ethics Consultation

The Hospital has an Ethics Committee, and its representatives are available to you, your family members, and Hospital staff for help when ethical issues relating to care arise. The Ethics Committee can provide counsel in areas such as ventilator use, feeding tubes, and dialysis. Please speak with your nurse, doctor, social worker, chaplain, or a representative from Patient Services Administration for more information.

Pastoral Care
(212) 746-6971

Monday through Friday, 9 am to 5 pm

The Hospital’s Department of Pastoral Care and Education can provide spiritual and emotional support to you and your loved ones while your child is in the Hospital. Chaplains are trained to work with people of all faiths and those who have no religious affiliation. We have multi-faith chaplains who are available to provide religious guidance and to help maintain religious or ritual observances. If you would like to talk to a chaplain during your child’s Hospital stay, please let your nurse know. The Leland Eggleston Cofer Memorial Chapel, located in the first floor lobby of the main Hospital entrance at 525 East 68th Street, is open daily for prayer and meditation for people of all faiths.

24-Hour Emergency On-Call Chaplain: Contact the page operator at (212) 746-5100 and provide the operator with the On-Call Chaplain’s pager number 17205.

Myra Mahon Patient Resource Center
(646) 962-4472

Weill Greenberg Center
1305 York Avenue at East 70th Street, Second Floor
Monday through Friday, 9 am to 5 pm

The Myra Mahon Patient Resource Center of Weill Cornell Medical College is open to patients, their families, friends, and caregivers. The Center provides a library, reading room, lounge areas, computers with Internet access, and wireless Internet connectivity. A medical librarian is available Monday through Friday, from 9 am to 5 pm, to offer confidential assistance with health information questions and can prepare and deliver a customized package of material. The Center also maintains a schedule of health and wellness events where you can learn from expert speakers about the latest advances in health care.

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